Frequently Asked Questions
What is the Primo Points program?
Retail purchases made by phone or online at
PrimoPumps.com will earn Primo Points.
Once earned, Primo Points can be used to pay for future purchases by phone or
online at PrimoPumps.com.
Is there a membership fee or cost to join?
No. All you need to do is create an online account at PrimoPumps.com
You will be automatically enrolled and can start collecting Primo Points with
your next purchase.
How do I join the Primo Points program?
Customers who make a purchase on PrimoPumps.com are automatically enrolled at
time of checkout.
You can also enroll by simply creating an account on PrimoPumps.com with a valid
How are points calculated?
One (1) Primo Point is earned for every $1.00 spent on
merchandise at PrimoPumps.com.
Each point is worth $0.01 off a future purchase.
of Points Earned:
From time to time we may also offer additional double, bonus or surprise points
opportunities where you can
earn/receive extra Primo Points.
Do Primo Points expire?
Points do not expire and can be accumulated until you decide to use them unless
your account is inactive for 24 months after which time we reserve the right to
reset your account balance to zero.
How do I redeem my Primo Points?
During the regular checkout process you will be offered the option of using your
Primo Points balance to pay for your purchase.
If there are not enough Primo Points in your account to cover the cost of
your purchase you will have to select another payment method to cover any
Continue the checkout procedure and at the confirmation page
you'll notice that the value of the Primo Points redeemed will have been
credited towards your order.
Once you confirm your order, the Primo Points used will be deducted from your
balance and your Primo Points account will be updated.
When did the Primo Points program begin?
Beginning November 21st, 2014, all retail purchases will be eligible to earn Primo Points.
Is a minimum Primo Points balance required to use them?
No minimum balance of Primo Points is required before you can redeem
your Primo Points.
Is there a minimum Purchase Amount required to use them?
No minimum Purchase Amount is required to redeem your Primo Points other than
our standard $20 minimum order requirement.
Is there a maximum Primo Points amount allowed per order?
There is no maximum amount of Primo Points you can redeem per order.
Can I earn Primo Points for shipping or tax?
calculating the amount of Primo Points earned shipping and tax are
Can I earn Primo Points for discounted products?
Yes. When calculating Primo Points
earned the discounted price of each item will be used.
Can I earn Primo Points for wholesale sales?
sales to resellers are not eligible for Primo Points.
Are there any products restrictions?
Primo Points can be used to purchase any product on our website or by phone.
Where can I find more information?
Click HERE for full Terms and Conditions of the Primo Points program.
Note: Western DataLynx Inc. reserves the right to make changes to this program
at any time without prior notice or liability.
Last Revised 11/21/2014